Being a small business, we haven’t needed a collection agency in quite a few years. After a referral from our accounting firm, we were fortunate enough to make contact with Todd and his team at Christensen Law Firm. In addition to the exceptional and quick recovery work, Todd and his team were always quick to respond either via email or over the phone. They also provided advice and input in re-writing some of the clauses in our service contracts in order to help with future collections if needed. Needless to say, we are extremely pleased. We have passed their information along to some of our associates and will continue to do so in the future. Thanks again for everything.
Since commencing work for us in 2003, Christensen Law Firm has consistently demonstrated that they are an extremely capable third-party collections service provider. The level of persistence, service and results they provide to us is unparalleled. Christensen Law Firm often goes the extra distance to provide us with Collection and Legal answers without invoicing us for their efforts. Christensen Law Firm has even handled an important appeal for us resulting in a valuable Divisional Court ruling without charging us for the appeal.
When Todd approached me, I offered him a trial as one of the firms we used. A year into the scheduled 18-month pilot, he had delivered impressive results. His firm was collecting two to three times as much as the average of the other four law firms we used in Ontario. We dismissed the lowest performing law firm, giving all its business to Todd’s firm. At the end of the 18 months, we boosted Christensen Law Firm’s share. . . to 80 percent, the maximum we will allow.
Collectrite Credit Bureau Collections referred our office to the Christensen Law Firm after recovering $42,000 of a $140,000 delinquent debt owed to us by a commercial customer. Due to the poor results that we had in the past with paying lawyers by the hour, we were leaning towards writing off the remainder of the debt. Mr. Christensen put his money where his mouth is and offered to work on a contingency fee basis and charge only for upfront court costs. They assumed we were paying Mr. Christensen by the hour and would fold, but he was true to his word and didn’t charge any hourly fees; just a percentage of what he recovered. Mr. Christensen first won a motion for summary judgment on our behalf in Superior Court. Christensen Law Firm recovered $117,000 on our original debt of $98,000. Using Christensen Law Firm not only obtained the money that was owing to us; but it also gave us the satisfaction to see someone who had lied to us, cheated us and made false accusations against us; be held accountable and proven wrong in court.
I supervised the legal work of Todd Christensen for The Bank of Nova Scotia’s Regional Collection Centre in Ottawa, Ontario back in 1994-1995. . . . The collection agencies we usually used for the files assigned him regularly settled the claims for a discount and often generated complaints from our customers whose business we hoped to win back when times were better for them. On files agencies would have compromised, Todd recovered not only 100 percent of the amount owing, but also collection costs. And we had not one complaint from our customers about how he treated them.
The Capital One matter is a severe blow to an already battered body and the various individuals who were calling me on it ran the gamut from cold to indifferent to abusive. Not one of them responded to me with the idea of working together to solve the problem. Not one of them responded to my primary concern… I am writing this note to you, Mr. Christensen, to simply let you know that people like myself, who are going through a rough period, truly appreciate a voice on the other side of the telephone that sounds like a fellow human being.
Thank you for sending such a wonderful person to represent your law firm as well as the interest of Capital One Bank. Susan was a great help and an inspiration to me. She was very professional as well as a kind, beautiful person. It was my pleasure working with Ms. K. in resolving this matter... A great weight was lifted off my shoulders.
Thank you so much, for your cooperation and instructions in settling this matter with me, your professional understanding of the situation at hand has been very helpful in resolving this matter.
Thank you so much for your help. You've made what could have been a stressful and frustrating experience less and almost enjoyable.
I am very grateful for your very diligent and kind assistance rendered to me. As a Law Clerk, I wish to commend you for your dedication to the profession as well as your sensitive “knack” in dealing with individuals like me. Your firm is lucky to have you!
I just wanted to thank you both for your help in reaching an agreement with Capital One. As I have mentioned before this has been a very stressful time for me. I received more assistance from the plaintiffs lawyers in the last few days than I have from [law firm name deleted] the 19 months I've been in their "Debt Settlement Program".